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OUR SERVICE DEPARTMENT
OUR SERVICE DEPARTMENT
Our AV Service Department is dedicated to ensuring your audio and video systems operate at peak performance. From routine maintenance and system upgrades to troubleshooting and emergency repairs, our highly skilled, CTS-certified technicians provide prompt and reliable support tailored to your needs. Whether you require ongoing service agreements or one-time assistance, we’re here to maximize the efficiency and longevity of your AV investments. Trust Edge for expert service built on quality, reliability, and unmatched attention to detail.Â
CONTACT US
CONTACT US
PHONE
443-295-3585
Option 2
VISIT
7640 Investment ct
Unit A
Owings, MD 20736
BUSINESS HOURS
BUSINESS HOURS
All response times are based on normal business hours, 8:00AM to 4:00PM EST, Monday - Friday.Â
Any night / weekend / holiday requests will be addressed the following business day.
ANNUAL SERVICE PLANS
ANNUAL SERVICE PLANS
STANDARD
STANDARD
Our free to sign agreement for standard T&M service visits. Good for one year from acceptance.
PREFERRED
PREFERRED
An annual service plan with guaranteed response rates for one flat annual fee. Great for organizations with technical staff on-site.
PREMIER
PREMIER
Our top of the line annual service plan with faster response rates, next business day onsite service, and preventative maintenance included. Recommended for mission critical systems.
Phone / Email Response Time
Onsite Response Time
Replacement Equipment*
Upgrade Equipment*
Preventative Maintenance
Programming Changes
Service Plan Cost - 1 year
Service Plan Cost - 3 year
Payment Terms
24 hours
1 week
X
X
X
X
X
X
Upon Completion
8 hours
72 hours
5% discount
5% discount
X
5% discount
Starting at $4,000
Starting at $11,500
In advance
4 hours
24 hours
15% Discount
15% Discount
2 per year included
25% discount
Starting at $6,000
Starting at $17,000
In advance
ADVANTAGES OF A PREFERRED OR PREMIER PLAN
ADVANTAGES OF A PREFERRED OR PREMIER PLAN
Upgrade of current capabilities to allow for faster remote support options, including remote access to dedicated onsite PC or other monitoring device.
A complete system wiring diagram and other documentation is provided to the customer. We also keep a copy on file for faster troubleshooting and update it with any changes.
Coordination with the IT department to allow maximum remote support and troubleshooting.
Our company is uniquely familiar with your system. We can troubleshoot and correct issues more efficiently, often remotely or over the phone.
Preventative maintenance allows peace of mind that your equipment will have fewer issues and down time. This includes software and firmware updates, as well as cleaning of equipment and wiring.
Discount on equipment upgrades and programming changes.
We will work with manufacturers for any equipment problems still under the manufacturer’s warranty.
Enjoy a trusted partnership to provide recommended upgrades and technology assistance.
STANDARD SERVICE WARRANTY
All new systems or equipment installed by Edge Technologies, LLC come with a free 90-day service warranty for any problems including programming adjustments and manufacturer warranty issues. After 90 days, standard service rates apply. Equipment typically comes with a 1 to 5-year manufacturer warranty.
DOCUMENTS
Blank EDGE Technologies - Preferred-Premier Service Agreement.pdfPreferred & Premier Agreement PDF
Preferred & Premier Agreement PDF
NEXT STEPS
Plan Selection
Plan Selection
All customers requesting service must sign 1 of the 3 service plan offerings before Edge can schedule a technician or perform service on your system.
Preferred or Premier Plans
Preferred or Premier Plans
Please email service@edgetechs.net to request a custom quote for a Preferred or Premier service plan. We will evaluate your system size and support needs to supply a firm fixed price for your annual AV service needs.
Standard Service Plan
Standard Service Plan
Please fill out the form below to accept the standard service agreement acknowledging our rates, minimums, and warranty. If you have already submitted this form in the past 12 months, you do not need to re-submit. You may also download the Standard Service Agreement PDF to fill out, sign, and email to service@edgetechs.net.
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